The Best Time To Send A Review Request
With 77% of consumers being willing to write a review when asked, it shows that customers generally understand the value of sharing their experiences and feedback.
Trust & Credibility Reviews
Last Update 2 tahun yang lalu
77% of consumers are willing to write a review if asked by a local business.
As a local business owner, you should seize this opportunity and create strategies for effectively asking for reviews from your customers.
By incorporating techniques like making the process as simple as possible, sending review requests at the right time and expressing genuine appreciation for their time and feedback, you can increase the likelihood of generating positive reviews that ultimately contribute to the growth of your business and improve your online reputation.
Here’s the 3 best times to ask for a review
1. Immediately After.
Send your review request immediately after their experience or soon after customers have completed a purchased or used your services.
2. In the Morning.
Send your review requests by email in the morning.
3. Middle of the Week.
Send your review requests in the middle of the week.
The best time to ask for a review from a customer is when they are most satisfied with your product or service. This is typically right after they have had a positive experience or interaction with your business. However, the specific timing can depend on the nature of your product or service, and the customer's individual experience.
For instance, if you’re a service-based business or home service provider ( such as a plumber, electrician, coffee shop, nail salon, etc) the best time to ask for a review from a customer is shortly after the completion of a successful service.
If you have a restaurant, you could request a review at the end of a meal when the customers have enjoyed their dining experience.
When the customer is at their happiest moment, whether that’s when the issue has been resolved or the service is completed and the customer is happy with the outcome, that's when they are most likely to leave a positive review.
Here’s an example of when to send a review request
1. After successfully completing the service, ask the customer if they are satisfied with the work or if their issue was resolved.
2. Login to your Trust & Credibility Reviews account and send an email or SMS review request immediately after the service was completed, or within a day or two after the service was completed.
3. Trust & Credibility Reviews makes it easy for them to leave a review directly on Google or any other review platform.